Desku

About Desku

Desku is an all-in-one AI-powered customer support platform designed to streamline interactions for E-commerce and SaaS businesses. It uniquely employs an AI Co-Pilot for teams that enhances productivity by automating common inquiries, thereby improving the customer experience and enabling businesses to grow and thrive effortlessly.

Desku offers straightforward pricing with a Free Forever Plan, alongside a $19/month tier. Each subscription provides increasing functionalities, enabling businesses to effectively automate customer service, reduce response times, and increase user satisfaction. Upgrading ensures users maximize their customer support capabilities and operational efficiency.

Desku features a user-friendly interface designed for seamless navigation. Its intuitive layout simplifies accessing tools like live chat and AI chatbots, allowing users to efficiently manage customer interactions. This focus on accessibility enhances the browsing experience, ensuring that support is just a click away for users.

How Desku works

Users begin their journey with Desku by signing up and completing a quick onboarding process, enabling them to set up their unique knowledge base. They can then easily navigate the platform's features including live chat, AI automation, and ticket management, facilitating an efficient handling of customer inquiries. The integration capabilities further enhance Desku's usability, allowing businesses to customize their customer support approach effortlessly.

Key Features for Desku

AI Co-Pilot for Teams

Desku's AI Co-Pilot is a standout feature that autonomously handles inquiries, improving response times and agent productivity. By utilizing data and integrations, it answers tickets instantly, ensuring businesses can maintain communication efficiency and enhance customer satisfaction seamlessly.

No-Code Chatbot Builder

The No-Code Chatbot Builder allows users to create personalized chatbots easily. With its drag-and-drop functionality, Desku enables businesses to automate interactions without technical expertise, resulting in quicker responses to customer inquiries and a better engagement experience.

Knowledge Base Management

Desku’s Knowledge Base Management feature equips businesses with the capability to create and manage self-service resources. This empowers customers to find necessary information independently, reducing query volumes and enhancing customer satisfaction through readily available support.