LiveChat

About LiveChat

LiveChat's Chat Summary app revolutionizes chat management by using OpenAI to automatically generate precise summaries of chat transcripts. Designed for customer service teams, it enhances productivity by providing quick insights into conversation histories, streamlining support processes, and ensuring teams stay informed with minimal effort.

LiveChat offers flexible pricing plans for the Chat Summary app, including monthly subscriptions starting at $8 for 1,000,000 tokens. Users can choose between various tiers based on their needs, with perks like 10,000 complimentary tokens for new users, providing a cost-effective solution for businesses.

The user interface of LiveChat's Chat Summary app is intuitive, providing a seamless experience for managing chat transcripts. Its organized layout allows users to easily navigate through generated summaries and reports, enhancing usability while effectively showcasing the app’s advanced features for efficient chat management.

How LiveChat works

To get started with LiveChat's Chat Summary app, users first sign up and integrate it with their LiveChat account. During onboarding, they receive 10,000 tokens to experiment with generating chat summaries. As they archive chats or apply tags, the app automatically generates concise summaries. Users can also manually create summaries from the detailed section and access a dedicated reports area to track all historical summaries, usage, and token balance efficiently.

Key Features for LiveChat

Automatic Summary Generation

LiveChat’s Chat Summary app features automatic chat summary generation, utilizing OpenAI technology to create concise and accurate summaries. This unique capability allows teams to quickly grasp conversation essentials without sifting through entire chat logs, saving time and improving operational efficiency for customer support providers.

Dedicated Reports Section

With a dedicated reports section, LiveChat's Chat Summary app allows users to easily track and review past summaries with complete details. This feature enhances user control by providing insights into chat ID, thread ID, and token usage, ensuring transparency and informed decision-making in chat management.

Flexible Token System

LiveChat's flexible token system offers users the convenience of starting with 10,000 complimentary tokens while providing numerous subscription options. This allows businesses to top up their token balance based on their needs, ensuring cost-effectiveness and uninterrupted access to chat summary features for ongoing support activities.