Open
About Open
Open is a cutting-edge AI-powered customer support platform that revolutionizes how businesses manage support inquiries. With the ability to resolve complex issues via phone, email, and web, Open enhances operational efficiency and reduces costs. Its innovative AI technology offers customers seamless, human-like interactions, ensuring satisfaction.
Open offers competitive pricing plans designed to provide flexibility for businesses of all sizes. Each tier delivers exceptional value, with substantial savings compared to traditional platforms like Zendesk. Upgrading unlocks additional features, further streamlining customer support and enhancing overall performance at Open.
Open's user interface is designed for a seamless browsing experience, combining intuitive layouts and easy navigation. The platform's unique features allow users to efficiently manage customer support channels, making interactions simple and user-friendly. Open enhances user experience with its clean design and accessible tools.
How Open works
Users begin their journey with Open by seamlessly onboarding, where they configure the platform to meet their support needs. The AI-powered system integrates with existing tools for efficient communication. With features like a single dashboard for all inquiries and robust analytics, users navigate easily to resolve queries and track performance, enhancing customer care.
Key Features for Open
AI Autopilot Support
Open's AI Autopilot Support revolutionizes customer interactions by responding to inquiries without human intervention. This unique feature allows businesses to handle up to 80% of support cases automatically, significantly improving efficiency and reducing costs, making Open an essential tool for modern customer support.
Human Handoff and Escalation
The human handoff and escalation feature of Open ensures that complex issues receive the necessary human touch when AI cannot fully resolve them. This vital functionality enhances customer satisfaction by seamlessly transitioning difficult inquiries to skilled agents, maintaining high standards of service and support.
Multilingual Call Support
Open provides advanced multilingual call support, allowing businesses to engage with global customers effectively. This feature ensures clarity and understanding across different languages, enhancing user experience and broadening the reach of customer service capabilities, making open truly globally accessible.
