Sobel
About Sobel
Sobel is a cutting-edge customer support platform for startups, seamlessly integrating messaging within products. Its innovative Messenger feature enables direct communication with users, enhancing user experience by providing immediate support. Sobel's knowledge base and shared inbox streamline conversation management, ensuring every customer interaction is efficient and effective.
Sobel offers simple, no-tricks pricing focusing on small teams. The platform provides a free plan with a Messenger widget and shared inbox, while premium plans are available for $10 a month per additional seat. Early subscribers receive discount codes for a limited-time offer, adding significant value.
Sobel features a user-friendly interface designed for seamless navigation. Its layout simplifies access to key functionalities like the shared inbox and knowledge base, ensuring users can quickly find answers. The visually appealing design of Sobel promotes a positive experience, making customer support efficient and intuitive.
How Sobel works
To get started with Sobel, users join the waitlist for access. Once onboarded, they can configure the Messenger widget to communicate directly with customers embedded within their product. Users can manage conversations via the shared inbox, access historical data, and utilize the knowledge base to efficiently resolve inquiries, ensuring an excellent support experience.
Key Features for Sobel
Embedded Messenger Support
Sobel's embedded Messenger support revolutionizes customer interactions, allowing users to converse without leaving the product. This seamless feature enhances user experience by providing immediate and efficient assistance, ultimately helping startups to foster better relationships with their customers and improve satisfaction.
Knowledge Base Integration
Sobel’s knowledge base integration empowers users by providing instant access to answers for common questions. This exceptional feature allows customers to find solutions independently, reducing support inquiries and enhancing overall satisfaction while ensuring that the support team focuses on more complex issues.
Automatic Translations
Sobel’s automatic translations ensure that customer support is accessible to a global audience. Articles can be easily translated into multiple languages, making it easier for international users to find relevant information. This feature enhances user experience, allowing startups to connect effectively with diverse customer bases.
