Solidroad

About Solidroad

Solidroad is an innovative AI-powered coaching platform designed for customer-facing teams. It provides live call scoring, realistic simulations, and tailored feedback, ensuring representatives enhance their skills in real-time. By using Solidroad, companies can streamline training, boost performance, and achieve higher engagement with customers.

Solidroad offers three pricing plans to cater to different team sizes and needs. The Starter plan is $199 per month for up to 10 users, while the Growth plan at $499 includes up to 50 users with advanced features. Custom Enterprise plans provide extensive support and integration for larger teams.

Solidroad features an intuitive user interface that ensures a smooth browsing experience. Its accessible layout allows users to easily navigate the platform, engage in training simulations, and utilize AI coaching effectively. This user-friendly design is tailored to maximize user convenience and facilitate learning outcomes.

How Solidroad works

Users begin by onboarding with Solidroad, where they can upload real conversations or integrate existing tools for live call scoring. They then access realistic simulations across various communication channels, allowing for practice and improvement. Managers can track progress via custom scorecards to deliver targeted coaching effectively.

Key Features for Solidroad

Live Call Scoring

Solidroad's live call scoring feature empowers teams by analyzing real conversations in real-time. This innovative aspect allows customer-facing representatives to receive immediate feedback, enhancing their performance and training effectiveness. Solidroad’s approach transforms learning into a dynamic, personalized experience.

Realistic Simulations

With Solidroad's realistic simulations, teams can practice conversations across multiple channels like video, voice, and chat. This feature provides a low-pressure environment for representatives to hone their skills, enabling them to perform confidently in actual customer interactions while leveraging tailored coaching.

Custom Scorecards

Solidroad offers custom scorecards, enabling managers to track team performance across various channels. This feature provides vital insights into individual and group development, ensuring tailored coaching strategies are implemented, ultimately boosting overall team effectiveness and achieving training objectives.