AskLettie

About AskLettie

AskLettie is a cutting-edge automated tenant maintenance solution designed to streamline property management through WhatsApp. This innovative tool is tailored for landlords and letting agents looking to enhance their operational efficiency while ensuring tenant satisfaction. By automating the triage of maintenance requests 24/7, AskLettie eliminates the chaos of traditional communication methods—no more missed calls or delayed responses. Instead, it provides a seamless, professional service that allows tenants to log issues instantly and receive immediate assistance. With features like automatic logging, compliance-ready reports, and an easy-to-navigate web dashboard, AskLettie empowers property managers to focus on what truly matters: maintaining their properties and fostering positive landlord-tenant relationships.

Features of AskLettie

Centralised Evidence Locker

The Centralised Evidence Locker allows landlords to securely store all essential documents related to their properties in one place. Attach repair invoices, gas safety certificates, and private landlord-only notes easily. This feature ensures that landlords have all their proof readily accessible, simplifying compliance and record-keeping processes.

Automatic Audit Trail

With the Automatic Audit Trail feature, every tenant message, AI response, and action taken is time-stamped and logged without any possibility of alteration. This creates a foolproof record of all interactions, ensuring landlords maintain an impeccable compliance record and are always prepared for inspections or audits.

1-Click Legal Reports

The 1-Click Legal Reports feature enables landlords to quickly generate comprehensive maintenance reports for any property or tenant. This functionality provides an instant, clean audit-ready document that simplifies the reporting process, saving valuable time and reducing administrative burdens.

Visual AI Analysis

AskLettie's Visual AI Analysis tool enhances the tenant experience by allowing the AI to analyze photos of maintenance issues. This feature instantly identifies faults and assesses their severity, reducing guesswork and streamlining communication between tenants and landlords, leading to faster resolution of issues.

Use Cases of AskLettie

Efficient Tenant Onboarding

Landlords can utilize AskLettie to automate the onboarding of new tenants. By inviting them through the platform, landlords ensure that all maintenance requests are logged and triaged from day one, creating a solid foundation for a positive tenant experience.

Rapid Issue Resolution

In cases of urgent maintenance requests, tenants can send photos directly via WhatsApp. AskLettie's Visual AI Analysis quickly assesses the situation, allowing landlords to respond promptly and efficiently, minimizing disruption for tenants.

Compliance Management

With the impending Renters' Right Act, landlords are under pressure to comply with new regulations. AskLettie's Automatic Audit Trail and Centralised Evidence Locker ensure that all documentation is organized and easily accessible, helping landlords meet compliance requirements effortlessly.

Enhanced Tenant Communication

AskLettie fosters improved communication between landlords and tenants. Tenants can submit requests anytime through WhatsApp, receiving immediate AI-driven responses, which reduces frustration and enhances tenant satisfaction.

Frequently Asked Questions

How does AskLettie work?

AskLettie automates tenant maintenance requests through WhatsApp. Tenants can log issues anytime, and the AI triages these requests, providing immediate responses and logging everything for compliance.

Is there a mobile app for AskLettie?

No, there is no need for a separate mobile app. AskLettie operates through WhatsApp, allowing tenants to use a platform they are already familiar with, streamlining the entire process.

What types of properties can use AskLettie?

AskLettie is designed for all types of rental properties, whether managed by individual landlords or letting agencies. It caters to those seeking to enhance their maintenance management and tenant relations.

Can I customize the responses that tenants receive?

Yes, AskLettie allows for customization in terms of the information tenants receive. Landlords can set predefined responses based on common queries, ensuring a tailored experience for their tenants.