Flidget

Flidget is an innovative churn prevention tool designed specifically for SaaS founders and small teams eager to tackle the challenges of customer retention head-on. Unlike traditional tools that merely report churn after it happens, Flidget proactively alerts you to potential churn risks before they escalate. With a live risk score assigned to each user—categorized as Healthy, Risky, or Drifting—Flidget provides clear, actionable insights into user behavior. For instance, it articulates reasons like "last active 9 days ago, never completed onboarding," enabling your team to identify at-risk users and reach out with timely interventions. Furthermore, when a user decides to cancel, Flidget captures their feedback in real-time through a seamless chat interface, ensuring you understand the reasons behind their decision. All of this valuable data is centralized in a single dashboard, allowing for efficient filtering, analysis, and follow-up actions without the need for additional tools. With a simple 10-minute setup process, Flidget integrates effortlessly with various billing systems, making it accessible for teams eager to combat silent churn and enhance their monthly recurring revenue (MRR).

Drift Detection

Flidget's Drift Detection feature assigns every user a risk score—Healthy, Risky, or Drifting—accompanied by a plain-English reason. This allows your team to quickly identify users who are at risk of churning, enabling timely interventions based on their specific behavior. Instead of dealing with vague metrics, you have actionable insights that guide your outreach efforts.

Exit Feedback Capture

When a user opts to cancel their subscription, Flidget opens a chat interface right on the cancellation page. This feature allows users to share their reasons in their own words, either via text or voice. This direct feedback is tagged and stored in your dashboard, giving your team immediate access to vital information for improving retention strategies.

Centralized Dashboard

Flidget consolidates both drift scores and exit reasons into a single, intuitive dashboard. This means no more switching between tools or managing multiple spreadsheets. You can filter by churn reason, read user feedback, and take action—all from one centralized location, enhancing your team's efficiency and response time.

Easy Integration

Setting up Flidget is a breeze and takes only about 10 minutes. With a simple npm install command and a quick configuration, you can integrate Flidget with your existing tech stack. It works seamlessly with popular billing systems like Stripe, Paddle, and Lemon Squeezy, making it adaptable to your specific needs without a steep learning curve.

Proactive User Engagement

Flidget enables teams to engage users before they decide to leave. By identifying at-risk users through drift scores, your team can reach out with personalized messages, offering assistance or highlighting features they may have missed, thereby increasing the chances of retaining them.

Real-Time Feedback Collection

When users choose to cancel, Flidget’s exit feedback capture feature allows you to gather immediate insights into their reasons. This real-time feedback can inform product improvements and customer service adjustments, helping you address common pain points and enhancing user satisfaction.

Streamlined Churn Analysis

The centralized dashboard of Flidget allows teams to analyze churn reasons more effectively. By filtering through exit reasons and drift scores, you can identify trends and patterns in user behavior, ultimately guiding strategic decisions and retention efforts.

Efficient Win-Back Campaigns

With Flidget, you can categorize high-intent exits into a win-back queue. This enables you to prioritize follow-ups based on specific reasons for leaving, allowing for targeted win-back campaigns that are informed by user feedback, thereby increasing the likelihood of re-engaging lost customers.

How quickly can I set up Flidget?

Setting up Flidget is incredibly fast. You can be live in your application within just 10 minutes, requiring only one npm install and a simple configuration process to get started.

What billing systems does Flidget support?

Flidget works seamlessly with popular billing systems like Stripe, Paddle, and Lemon Squeezy. It can also accommodate custom billing setups, making it versatile for various business models.

Can I capture feedback in real-time when users cancel?

Yes, Flidget allows users to provide feedback in real-time through a chat interface that appears on the cancellation page. Users can share their reasons in text or voice, which is then tagged and stored in your dashboard for analysis.

Is there a free version of Flidget available?

Yes, Flidget offers a free plan to help you get started. Paid plans begin at $29 per month, providing additional features and capabilities to enhance your churn prevention efforts.