About Agent Insight
Agent Insight is a quality evaluation layer for teams running AI agents, humans, or both.
Most quality programs run on borrowed standards — a generic QA scorecard, or an AI vendor's own opaque score, checked against 2% of conversations. Agent Insight inverts that: you define the metrics in plain language — resolution quality, CSAT, compliance, tone, escalation discipline — and every conversation is scored against them.
Standards are role-based, because a billing specialist and an escalation engineer shouldn't share a rubric. Each role's standard applies to whoever holds it, AI or human, so both sit side by side in one system.
Every score is auditable, with timestamped examples and specific recommendations on what should have happened. Findings route into Evolve, Aissist's optimization layer, closing the AI loop: your AI learns from the agents scoring best under your standards.
Works with Intercom Fin, Zendesk, Freshdesk, Kustomer, Front and Gorgias. About 10 minutes to start.
Similar to Agent Insight
AI background noise remover that runs entirely in your browser — your voice stays, the noise goes.
Free open-source Android anime art deck unifying 10 image boards with encrypted BYOS cloud sync.
Create solo or duo rap videos from portrait photos, with vocals and music.
AI podcast generator: turn any text into a 2-host show
AI video ads, UGC-style videos, and product visuals for cross-border sellers and e-commerce brands.
Make any images possible — generate, edit, and transform images with AI models like GPT Image and Gemini in seconds.
Your AI agent picks relevant directories, submits your product in your browser and tracks every step. One-time purchase.